Shipping policy
Shipping Policy: KLASSYX
1. Shipping Destinations:
- Products ship within the United Kingdom and Europe
- Check Product Details for more information.
2. Shipping Methods:
- Standard shipping is our primary method.
- Free Shipping is available but not for the entire selection. Check Product Details for more information.
3. Delivery Times:
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
- Standard Shipping and Local Suppliers: Estimated delivery within 3- 5 days (excludes 2 to 3 days processing).
- Standard delivery and International suppliers may take up to 14 days for delivery.
- Free Shipping is available but not for the entire selection. Check Product Details for more information.
4. Shipping Costs:
- Determined by location and Product.
- Free Shipping is available but not for the entire selection. Check Product Details for more information.
- Shipping charges for your order will be calculated and displayed at checkout.
5. Tracking Information:
- When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status via web site " Track You Order" services. Please allow 24 hours for the tracking information to become available.
- If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@klassyx.com with your name and order number, and we will look into it for you.
- Tracking accessible via email or order number on the website.
6. Shipping Partners:
- Shipping partners will be determined during the shipping process.
7. International Shipping:
- Our focus remains on serving customers within the UK.
8. Returns and Exchanges:
- Returns accepted within 15 days.
- Free Return Shipping for UK suppliers
- No restocking fee.
- Not applicable to final sale items.
9. Return Eligibility:
- Items must be in the original condition, unworn or unused, with tags, and in original packaging.
- A receipt or proof of purchase is required.
- Customers can report incidents through our store email address or chat.
10. Customer Communication:
- Online chat and email support available for communicating delays or order issues during normal working hours.
11. Inspection and Reporting:
- Customers are advised to inspect orders upon reception.
- Contact us immediately for defective, damaged, or incorrect items.
- Exceptions include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards.
12. Customer Support Hours:
- Monday to Friday from 8:00 to 18:00.
- Saturday, Sunday, and Bank Holidays from 8:00 to 16:00.
Policy for items labelled "Fast delivery" (Around 7 working days)
Items marked on their detail page with a label "Fast delivery" are assured to arrive by the estimated delivery date. Please note that this timeline may change based on logistics conditions, and we'll update this page with the latest information as needed. Always check here for the most up-to-date information. If you experience any issues, you can apply for one of the following compensation offers.
In the event of customs clearance delays, inspections, strikes, as well as other governmental acts, the latest estimated delivery date and the committed refund date will be adjusted accordingly. The extension period will depend on the actual circumstances of the disruptions for the relevant order.
￡2.00 coupon code for late delivery
Get a ￡2.00 coupon code within 48 hours if your order doesn't arrive by the latest estimated delivery date.
Refund if items arrive damaged
Apply for a refund if any items you ordered arrive damaged.
Refund for packages lost in transit
Apply for a refund if your package is indicated as "lost in transit" on its tracking details. If it eventually arrives later, you can keep it with no need to return it.
Refund if not delivered after 40 days
If your package isn't delivered within 40 days after shipment, you can apply for a refund. If it eventually arrives later, you can keep it with no need to return it.
Policy for items not labelled "Fast delivery"
For items without the "Fast delivery" label, if your order hasn't been delivered within 60, 75, 90, or 120 days of shipment, (the number of days being dependent on indicated delivery conditions), you can apply for a refund and keep the item free of charge without returning it. Please note that this timeline may change based on delivery conditions, and we'll update this page with the latest information as needed. Always check here for the most up-to-date information.
Free Returns
Items marked on their detail page with a label "Free returns" can be sent back within 15 days after receiving them.
Safe payments
Klassyx keep your payment information safe and secure. We support professional payment methods (Paypal, VISA, Mastercard, American Express, etc.) to ensure that your payment details are secure. All your payment details will be handled in accordance with Klassyx Privacy Policy to keep your personal details safe and secure
Security & privacy
Sustainability at Klassyx